PROCEEDINGS OF THE 23RD ANNUAL CONFERENCE ON RESEARCH IN UNDERGRADUATE MATHEMATICS EDUCATION
2020
Boston, Massachusetts
Interpreting undergraduate student complaints about graduate student instructors through the lens of the instructional practices guide
Page: 673
College and department administrators take undergraduate student complaints about Graduate Student Instructors (GSIs) seriously. However, little research has been done to examine the nature of undergraduate student complaints across multiple mathematics departments from the lens of student-centered instruction. In this study, we compared formal (i.e. documented in writing by the student) undergraduate mathematics student complaints about GSIs at two universities over five years. Complaints were analyzed by coding the contextualized concerns described in the complaints using the Mathematical Association of America’s Instructional Practices Guide to align complaints with topics discussed as best-teaching practices. Results demonstrated that concerns about classroom and assessment practices were the most prevalent. Concerns about classroom practices were slightly more abundant and more pervasive throughout the semester than concerns about assessment practices. Additionally, an outside-of-class issue undergraduate students raised was regarding the effectiveness of GSIs communication via emails.